Refund policy

Refund Policy

At Nasio, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility

  • Refund requests must be submitted within 7 days of receiving your order.

  • Items must be unused, unwashed, unworn, and returned with all original tags and packaging.

  • Refunds are only applicable for defective, damaged, or incorrect items received.

Exchange Policy

We offer exchanges for:

  • Wrong size received

  • Damaged or defective products

  • Incorrect item delivered

Non-Refundable Items

  • Sale or discounted products

  • Items that have been worn, washed, or altered

  • Products returned without original tags or packaging

Refund Process

  • Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

  • Approved refunds will be processed within 7–10 business days via bank transfer, Easypaisa, JazzCash, or any applicable original payment method.

Return Shipping

  • Customers are responsible for return shipping charges unless the item received was damaged, defective, or incorrect.

Contact Us

For any refund or exchange requests, please contact Nasio Customer Support via WhatsApp or email with your order number and clear photos of the product.